Terms & conditions

Terms of Service

This website is operated by SavUnette. Throughout the site, the terms “we”, “us” and “our” refer to SavUnette. SavUnette offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Confirmation 

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Payment 

You can choose to either pay with IDEAL or Credit card.

Rates 

All prices on our homepage include Dutch VAT (Value Added Tax) which is 21% of the price. VAT is included for orders within the European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union. All orders outside of the European Union may be subject to additional duties, import taxes, brokerage, or custom fees upon delivery (Not included in the shipment fee).

Ordering 

Orders made in another person’s name without his or her consent, or otherwise as a result of SavUnette suffering economic damage will be reported to the police.

SavUnette holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel SavUnette to cancel the purchase and refund any amount paid in the best way. This can be performed at any time. Private consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact SavUnette in order to get an address to send the goods to. You should inform us within 14 days after receiving the product that you want to return it. The product should be in our possession at the latest 14 days after informing us about your wish to return it. Return shipping within Europe is paid by us. Outside of Europe return is partly paid for by the consumer. Please contact us on info@savunette-watches.com to find out what rate counts for your country. If an item is damaged during transport, SavUnette should be contacted within 30 days for information about compensation.

Delivery and cancellations

SavUnette ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting customer service, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to SavUnette will be on you.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with SavUnette by email. If a product has been discontinued SavUnette has the right to cancel the purchase and refund the paid amount to the customer. SavUnette will notify the customer of a replacement or equivalent products if available.

Warranty 

Warranty term: 12 months from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue at hand. Finally, write ‘reclaim of purchase’ as subject of the e-mail and mail.

Note that repair/replacements will be charged in the following cases, even during the warranty term.

  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
  • Failure or damage caused by unjustifiable repair or modification
  • Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake

The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the customer.

Any damage caused due to the modification of the watch is not covered by our warranty. Only if the modification is arranged and executed directly via our service center the original warranty will be maintained.

Personal Information

When shopping on savunette-watches.com we will save some of your data to fulfill your purchase. SavUnette treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. SavUnette may also use cookies, for example in order to improve your experience of the website.

Product

SavUnette has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

Complaints Terms

It is important that you as a customer carefully check your goods / products when you receive your shipment. In order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier.

If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product. Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to SAVUNETTE should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit.

In case that a returned product has no errors or faults, a fee of 10 USD in shipping return will be charged. SAVUNETTE has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

Liability

SavUnette responsibility for errors in connection to delivery is limited to existing conditions of sale. SAVUNETTE bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Farce Majeure

SavUnette  shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by SavUnette or its licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of SavUnette.

User content

The www.SavUnette-watches.com website may include user generated content from social media applications. SavUnette does not claim any ownership in rights in such content (images, photos and videos etc.) and takes no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

Governing law and jurisdiction

These terms and your use of the savunette-watches.com website are governed by Dutch law. To the extent permitted by law, Dutch courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to SavUnette right to prosecute a user at his/her place of residence.

Termination 

SavUnette reserves the right to terminate your account and/or your use of the savunette-watches.com website at its sole discretion. For example if SavUnette suspects that you have breached the terms of use. Such termination can be made without prior notice.

Amendments

SavUnette may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and SavUnette. You should therefore periodically visit this page to review the then current terms to which you are bound.

‘SavUnette strives to combine the best of both worlds, the class of the original pocket watch and the practicality of the wrist watch’

– The SavUnette Team –

SavUnette | Utrecht, The Netherlands | All Rights Reserved | KVK: 69467668

Contact us

SavUnette | Utrecht, The Netherlands | All Rights Reserved | KVK: 69467668

One year warranty

Free maintenance within the first year

Free shipping in The Netherlands & Belgium

Free returns